Barbara M.

I'm not sure if this is the company or just the agent who deserves this one star rating... but I ordered from a company who didn't include my apartment number when shipping my package so it was never delivered to me. It was confirmed by FedEx. After no success with the company in regards to my refund, I decided to contact PayPal, whom I paid the company through them. I specifically said on the complaint that the shipper did not include my apartment number... well, I got a response email back from PayPal that said they were siding with the shipper because they were able to provide a tracking number... I never said the company didn't ship the product, I said they didn't include my apartment number and the product was never delivered to me! So i lost my money and didnt get merchandise. After believing the lie the shipper told them, the agent never contacted me, my claim was closed and once a decision is made, its over... you cant appeal it to paypal. PayPal/agent doesn't really seem to do a thorough investigation and seems to side with the shipper! If they had, I firmly believe that I would have gotten my refund. Needless to say, I deleted my PayPal account!

Once she gets your money in hand, she could care less if you receive your product. In my case, I never received my package. There isn't a customer service number, you can only contact her via email. When I contacted her, she basically told me, it was my responsibility to find out what happened to my package - not hers. I contacted FedEx and was told the company did not include my apt number so the package was lost. Even after knowing it was her company's mistake as to why the package was not delivered to me, she told me she would only send me a refund if I went to the police station and completed a stolen goods report! The package was not stolen, you didn't include my apt number and they couldn't determine the correct destination! Mind you, this was in August 2020 - the height of the pandemic and people dying left and right and she wants me to go to the police station and file a false report claiming someone stole my package! I disputed it with PayPal and the agent told me that the shipper was able to provide a tracking number indicating that the merchandise was shipped... this is where her con game went to another level because she knew she left off my apt number and I didn't get the package (because this was verified by FedEx) but still she lied to PayPal saying "I mailed it to her". I never said she didn't mail it, I said she left off my apt number and the package wasn't delivered, but she told PayPal that she mailed it to me and showed them a tracking number indicating that she had... she is very deceitful!