With the exception of the original sales person, with whom I had such a positive experience with, purchased a logo and website design package (originally I was just going to try them out with a logo design).
Unfortunately since then, things continued to go downhill. Not only were the logo designs terrible ( I found similar ones on sites where you enter your company name, choose from different fonts, and a variety of basic logos result), my experience with 2 account managers has been beyond unprofessional and quite frankly, insulting. Many times, calls were scheduled to discuss designs, and the account managers did not honour those times, then one actually turned around and blamed me for it. They lack professionalism, tact, logic and sense of customer service. If I treated my clients the way they have treated me, I would have no clients and thus no company.
Please, please, please read the poor reviews and take them seriously. There are many companies that do logo & website designs. Also don't pay a company in full before the work has been done... You will have an impossible time getting any money back.