Barbara W.

I had this product professionally installed by my remodeling contractor. 5 years later, it fell apart during the middle of the night. (That will jolt you awake!). There was not any indication that anything was wrong. I had not added any addional weight to the shelves or hanging bars in that time. I contacted the company and complied with their request for pictures and information. I have spent now over a month trying to get some sort of help, but the "customer support team" seems to "loose" my emails or reports that "we just sent a reply" and nothing comes through. And yes, I checked all those spam folders on my computer. I'm not dumb, and I really think they just hope I will go away! NOT! Do not order from this company. Better to go to a brick & morter store where you can get some real help!