I had the worst experience with this company. I booked a hotel in Miami and they cancelled it without notification. I arrived at the hotel to find no reservation and the hotel was sold out about 20 minutes before I arrived. I contacted Parksleepfly and they blamed the hotel for poor inventory management. I contacted the hotel and they had a written history showing this was not the case- my reservation had been cancelled months before. I again contacted Parksleepfly and now they are ignoring me. I did get a refund on my deposit but no other resolution regarding this very stressful event.