When you receive a product you think you'll get help, But no my sponsor doesn't show up or phone me when said then the company refuses to give me another sponsor after phoning and pleading and asking questions so I am going blind and not sure if I am doing it proper, So people think long and hard before you throw over $600 away to a company that is not there for you. I will be weighting a letter to head office and requesting a refund as it is 100% satisfaction and I have absolutely no satisfaction so now we will see how they stand behind their refund.
Hello Barbie, thank you for taking the time to review BTR here on Sitejabber. We sincerely apologize to hear there is a delay in having your order shipped. Please know that we try our best to ship orders within our 2-3 week shipping timeframe, however, may at times encounter delays with our vendors that are beyond our control.
While we know that it may be long at times, we do hope that our great brands and savings make up for the extra time.
Please email us at social@beyondtherack.com with your order # as we would be happy to take a deeper look into your order and see what is causing the delay.
Please know that we’re here to help and we hope to hear from you.