Barb T.

Currently, I have two active policies with CarShield for different vehicles which were taken out approximately five years. Recently (last two years) I began having issues, I reached out to confirm my policy coverage. After American Auto Shield confirmed I have convertible top coverage for the motor, they instructed me to have the dealership call for an authorization after the diagnosis. This is when the communication failed and the authorization was denied as not covered on my plan. American Auto Shield denied in error and ultimately it took almost two years to get a partial reimbursement. I was told by a supervisor to call the company who sold me the coverage because American Auto Shield has denied it and they will not change that decision regardless of who I speak with.
Often my experience is negative, rude customer service and transfers to departments that have no one available. A separate incident: Roadside misquoted my towing coverage because they confused the two policies and will only reimbursed a smaller amount of the paid receipt.
I have expressed concerns about service or lack of service, long list of repair shops that do not work on Mercedes, out of pocket expenses for covered parts grossly exceeding my deductible and unresolved claims for covered repairs.
The current CarShield commercials and CarShield sales are not deductible only for covered parts I has not been my personal experience. My out of pocket for covered parts have far exceeded my deductible.