Barry H.

A few weeks ago, I placed an online order with N Scale Supply an online hobby store dealing with N scale trains. I had purchased from them in the past and did not experience any problems, I did not hesitate to order from them again. BOY! WHAT A MISTAKE! Soon after placing the order, I was notified by an employee named SCOTT that several of my choices were out of stock ( the website clearly indicated they were in stock) and a few of the rest of the items ordered were not available until he secured the merchandise from elsewhere. More then SEVERAL e-mails crossed our paths and nothing but confusion set in. Rather than pick up the telephone and call me directly so we discuss the problems in person, I receive an email the following day telling me SCOTT CANCELLED THE ORDER because of a credit card on file issue. I ask you, with all the personal information an online business wants from you to establish an account, one very vital piece of information is the CUSTOMER'S TELEPHONE NUMBER. SCOTT, NEVER, EVER bothered himself to pick up the phone and talk to me to try and rectify the problem. In fact, when you call N Scale Supply's place of business in Arvada, Colorado *******702, you NEVER get the chance to speak with a "live" person. Your choices are send an email or
Leave a message. Was I angry? Justifiably so... I wrote them their requested email telling them what I thought of their customer service or lack there of!

Wanting to give any business that I had problems with, I always gave them a second chance to right the wrong and see if they would be willing to fill another order request. Within 3 minutes of sending off the order form via e-mail, I receive an a reply email from SCOTT indicating he cancelled that order as well! DO NOT... REPEAT, DO NOT UNDER ANY CIRCUMSTANCES place an ORDER, CALL, or EMAIL N SCALE SUPPLY if you WANT CUSTOMER SERVICE/SATISFACTION OR EXPECT TO HAVE THE ITEMS YOU DESIRE IN STOCK! N SCALE SUPPLY.COM SUCKS too say the very least!