B J.

Ordered from this business and received a different item to what I paid for, they did reply early on during the xmas period to my initial email regards this but the business made out it was an accident but it just didn't sound like an honest mistake hearing the responses from them, don't imagine a business is that poor at sending orders incorrectly out that could be more expensive than paid or just as it happens in my case cheaper! Hmm. I get the distinct feeling they sent what they did because they never had what I actually ordered or paid for in stock and hoped I just wouldn't notice the difference or bother to contact them, they could get the sale that they wouldn't have been able to had they cancelled the order, add in by sending a cheaper old lower spec'd kit they make extra £ profit. Winner winner for them.
Tried to get me to accept partial swap that was far from acceptabl, practical or even right! Just wanted my money back and they pay the return postage as its there doing…I had a really bad feeling about them from then on. Spider senses tingling!
They agreed I send it back but demanded I pay the return postage and they refund it after they check serial numbers etc? Hang on they told me they didn't check what you sent out in the first place in earlier excuses for why I was sent what I was hence why wrong item was sent! Yet they now want to check serial numbers?! More lies, being difficult. I begrudgingly agreed to pay postage £12.05 for next day insured.
They receive it back next day. I then find on there website there promise that blatantly says if the goods are not as described they will pay and organise for the goods to be collected from me. They where not as described! More lies, demanded immediate refund as far from happy now with constant lies. They then make up a TC that it's 5-7 working days to get refund, it says nothing anywhere about this that I can see or find so tell them least they can do considering this whole headache is there's is refund me everything right now, they refuse and state 5-7 days, alarm bells and spider senses, boom!
I do not accept this made up 5-7 day refund policy they conjured up out of thin air, any decent business would refund immediately as it was there doing and not the customers, it's very least they can do! I was not happy and had no trust in them so went to PayPal, they then told me I wont be getting my postage refund as I've gone via PayPal and it's not included as some sort of threat to stop me anyway I've gone thru PayPal against this business to try to get all my money back, it really seemed like they where deliberately withholding £579.99 and £12.05 from me for as long as they could and just to be awkward. Alot more I could put into detail with dealing with this business but it wud take forever.

Ive failed to mention the famous phone call this business will likely make to you tho.

Can only describe what I heard was an immature, argumentative individual that talks down to u as if your completely gullible to the lies that just keep coming out there mouth, They accuse you of talking over them but the issue is they can't stop themselves, they just love it, can say this after receiving one of the famous phone calls that lasted 40 mins! I honestly have never experienced anything quite like it, it was felt like an agitated teenager know it all trying to berate you constantly.It was just lies and bull all of it.The call was for there benefit clearly, they enjoy making them obviously.
Read the negative but honest reviews left on here you will read all about the phone calls and abuse customers have endured like me. Ignore the 5 star ones as I question any of them...
Dont use this business theres a good chance you'll experience all the above one way or another they make story's up one being New Year's Eve was a bank holiday! It's not! So they couldn't refund me, and there accounts dept is closed (it's one person! There a tiny business) and the PayPal refund is simple and quick and easy so no excuses have you!
Finally ignore the response they will post to here, and complain to this review site! They will spin a completely different version of events I guarantee you and try to come across like a friendly professional business. Trust me, they are not!

UPDATE-
Well as fully expected couple of things, complaint to review site so I've removed what's made them cry.

I post negative review I get there attention and an email trying to blackmail me to remove review and then will refund ‘promptly' and give me my money back + include the postage as a good will gesture! Unbelievable! The nerve!
It was near the 6th day of your made up refund 5-7 day refund policy already! Prompt! I think not.

I refused point blank, it's illegal! Now have a refund from PayPal after they backed down on that threat, But they refuse my return postage unless I remove reviews, I'm not removing them! THEFT