The customer service was incredibly disappointing as they mistakenly shipped my package to a completely incorrect address. Despite my daily calls to rectify the situation, they claimed inability to change the delivery address or cancel the order. Consequently, a random individual received a free Christmas gift on me, yet they adamantly refused to issue a refund. This experience feels like a scam, aggravated by their remote working setup where calls are abruptly ended if a baby cries in the background.
Dear Bassam M., we apologize for this inconvenience. Could you advise your order number so we check more information for your order? And please consider that in some rare cases, the delivery might be slightly delayed due to unexpected processing time in postal or customs office. We are looking forward to your kind reply.