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B B.'s review of dr.fone earned 2 Very Helpful votes
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Their product does not recover all files as they indicate for the "basic fee" BUT it shows ALL...
We are truly sorry to hear about your negative experience with our company. First and foremost, I want to assure you that our intention is never to steal money or deceive our customers. Our goal is to provide the best possible products and services to our customers, and it appears that we have fallen short in your case.
Upon checking, the product you need to purchase is Dr.Fone System Repair according to your actual needs. It is regretful to say that we are unable to process a refund if there is no issue with the product itself. If you purchase a product and request a refund due to personal reasons such as do not use it, ordering it by mistake, changing your mind, etc, it does not fall under our refund policy. Here is the refund policy for reference.
https://www.wondershare.com/refund-policy.html
This is the reason our support guided you to purchase the correct product and send us the new order number so that we can process a full refund for the previous one (Dr.Fone - Screen Unlock). Seek your kind understanding.
Don't hesitate to contact us at customer_service@wondershare.com if you have any further questions or concerns, and we are more than happy to help!