Had poor service at the Luggagehero across from the White House (Washington, DC). Overpriced, understaffed, inflexible options - no card, no cash, online payment only. Here's the kicker - I just got charged a monthly service fee! I might add that their chatbot doesn't - chat or do anything else. Will be cancelling this asap. Avoid at all costs - I wish I had an alternative, but I didn't.