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Do not believe the reviews here about good customer service. It's exhausting to have to continue following up with Spencer's to have them remedy a mistake on their end. I've had to call the Guest Services line multiple times to first find out that an item I ordered online was cancelled. The tracking information originally sent to me was incorrectly labeled USPS when it was actually Roadie… when I checked Roadie and called back the Spencer's rep indicated my order was cancelled. Now they can't even correctly refund me the full cost of the item. They've sent two refunds both of which do not total what I paid and I've had to follow up again. Don't waste your time and shop elsewhere. And good luck if you have to "privately call their Guests Services line" as they've responded to some reviews here. I still have not received a full refund for this item that will never arrive. Only putting a star here because 0 stars is not an option. Thieves.
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Good afternoon, We are sorry to hear about your experience. Your feedback is important as we are always striving to improve our guest experience. Thank you for bringing this to our attention! Please reach out to us privately at guestservices@spencersonline.com with your information, so that we are able to forward these details on to the appropriate department for further assistance. We again apologize for your experience and look forward to hearing back from you.