Bryan Z.

I purchased a business in February of 2023 and selected Cox Communications as my phone and internet provider. The internet worked fine, but the phone lines were never operational. I had several support calls and they refused to send a technician to get the phones operational. So, after 4 days of internet use, I had to hire a new phone and ISP provider. Upon the initial cancellation attempt, a surly gentleman, notified me that I was under a year long contract. I obviously took issue with that stance as Cox was never able to provide operational phone lines, which is an absolute killer on a business. They refused to cancel, so for a year I paid monthly charges for services they were not providing. In early February 2024 a Cox technician named Larry was working on a neighboring business' connection and disconnected my wire. I called Cox immediately to get Larry back out to correct the issue. The phone call into support was impossibly frustrating, he kept telling me that Cox is not responsible for their own actions.A technician finally showed up 5 days later after 3 cancellations. It took him roughly 30 to screw my wire back in and I was finally back up and processing credit cards. They essentially cost me well over 5k that weekend cutting off credit card payments. Now, I have tried to cancel again, and their company line is that in order to protect me they auto enrolled me in another year long contract. There are multiple notes in their system that I was going to cancel after my year is up in order to prevent any more chicanery, but alas they did so anyway. They gave me the option for an "early-payoff" which would cost over $1400. I have contacted the BBB, but with a 1-star rating, Cox obviously doesn't care about their reputation. Please stay away from this company, they operate without ethics and will find a multitude of ways to extort your hard-earned wages.