Beatrix F.

If you have bad customer service, it wouldn't matter as long as everything goes well and you don't need it. But apart from the fact that with every 5th return, something is booked incorrectly or you are sent the wrong item, Gymshark has recently excluded the return of underwear, regardless of whether it is originally "sealed". According to German law, this is simply forbidden! Answer from support "Unfortunately, regardless of your location, we're unable to accept returns for underwear and swimwear due to hygiene reasons." Unable... I have only ever encountered such dubious behavior at Mediamarkt. One customer less, but they don't seem to care. Poor.