Becc V.

My sister got married in November. In July she ordered a swatch to confirm color from JJ's. We settled on steel blue for bridesmaids. I ordered my dress and it arrived gray. I asked for a return and they kept saying no returns. I told them they gave me a color that did not match what steel blue was in the swatch. Instead of fixing the issue, they offered me 10% off on my next purchase. I emailed them about 15 times back and forth, and the best thing they offered me was a credit for another purchase from their store. I told them I no longer wanted a dress from them because with shipping and their poor service and follow-through that I probably wouldn't get the right dress in time for the wedding. I ended up paying shipping on my own to send the dress back to them and my credit card company investigated the issue and found fault in what they delivered and got me my money back. This company is a crooked company and has exceptionally awful customer service.