They are the worst companyi have ever delt with online. I orded a shower tray with a 7-14 day delivery on the 14th day i contacted them to find out what was going on first i was told that the item was out of stock then it had been canceled mistakenly and was promisted next day delivery. It never turned up i phoned again and was told that the van had broken down by this point i had plumbers and tilers all waiting for the shower tray so i told them i wanted a refund as i had lost trust in them. They told me this would be prossesedbut it never has been after repeated calls and promises of calls back i still havent recieved any money and the refund was requested on the 18th march!