I ordered a lunch bag for my daughter who is a flight attendant. I ordered it two weeks before Christmas knowing I wouldn't get it on time. I called mid January. It's on back order. I asked again two more times. It now won't be in until mid to late February. I asked them for a discount since it's gonna be so late. They don't offer any. They won't contact you to let you know what's going on. You have to contact them. And then it's we won't charge you until we send it. What if at the time I don't have the money then what I wait another few months. First time I have dealt with them and the last time. Not impressed