Belle T.

I have been shopping at Forever21 both online & in-store for years, so I am in disbelief with how horrible their customer service has gotten. I purchased some items online and used a promo code, as I always do, but for some odd & very peculiar reason, the promo code and discount disappeared AFTER I placed the order. I called numerous times and was given different ignorant excuses (i. E., the discount doesn't apply to deal items despite no deal items in the order), so I finally emailed them expecting someone to at least be knowledgeable and research what happened. Clearly, I was wrong. I received the response that it is their policy not to apply merchandise credit after the purchase has been made. So basically despite the fact that I received the discount and they removed the discount, there is nothing that can be done. Ridiculous and foolish. I will never shop with them again, and you can bet that I will fight them on this.