SEO doesn't work. They didn't seem to do anything useful for SEO over 1 year. They just kept giving monthly reports that don't help. When asked why it isn't working, they came up with lots of excuses. Well. If i hired them to create our website and SEO, why couldn't they fix the problems?
The sales manager was a piece of work. Kept avoiding phone calls and making empty promises when we do get through to her.
The icing on the cake - they refuse to do work for an ecommerce extension we have already paid them to do.
Avoid them at all costs. Consumer laws doesn't protect small businesses from scams like Top 3 media. Going to the Small Claims Tribunal takes a lot of time and there were reports that Top 3 refused to pay up even when the court ruled in the favor of the claimant.