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I ordered a grill mount. It took two weeks to get here even after I paid for expedited shipping. When it arrived it was damaged an missing parts. I emailed, tried their chat and phone customer service. Nothing. Zero. Zip. Could not get anyone. I am now disputing the charges. Don't order anything from them!
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Regards Mr. Goodwin
I hope you are having a great day,
Thank you for sharing your comments through this medium. Your feedback is really valuable to us as it allows us to improve our service and product levels.
Regarding your concern, we have an easy, friendly and fast platform to provide customers with the best shopping experience.
However, it is possible that the Internet provider that customers maintain does not allow them to easily navigate our website.
Before these situations we suggest customers call us at +1 (850) 364-4421 or send us an email to info@swisscubancigars.com to assist you during your purchase.
We are sorry to hear that we have not met your expectations and we hope to have the pleasure of welcoming you back soon.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solis
Customer Service Team