Ben R.

I used housekeep for a clean, the cleaner damaged my property, I was not offered a refund and only partial credit.

The cleaner arrived for a 4 hour clean. We gave him clear instructions to focus on dusting and cleaning the bedrooms.

We left him to it and after 3 hours checked in on him and he had spent all 3 hours in the kitchen.

He used limescale remover to clean the oven, microwave and job (despite this not being requested and any decent cleaner knowing that would be damaging to those surfaces).

I then asked him to please get to the bedrooms. Which he then did. He told him he was going to need to stay longer to finish the job.

When he left, he had scuffed the walls in the bedrooms and failed to use any cleaning products in the bathrooms or bedrooms. He had also broken the hoover.

We needed to clean thoroughly the house after he left to prevent damage to our oven, tidy up after his mess and clean the scuffs and we then had to replace the hoover he had broken (we have no idea how he broke it!).

Mistakes happen, housekeep clearly can't vet all their cleaners. However when making this complaint they informed me that the maximum they would be able to compensate would be to allow 2 hours of free cleaning. Additionally they may be able to provided some account credit for the hoover.

This took them all week to do and by which point the hoover had been replaced.

I had no trust in this company to provide a cleaner who would not damage our property so I had to decline as I will not be using the credit.

My advice is to always go local, don't use this company