Ben M.

Complaint!
When I placed this order the delivery options were either to have it delivered to a pickup station within 2 days which is by Friday 4th May or to have it delivered to my residence by 5th May. I opted to pick it up because I required it urgently. To date I have had no communication and the status says that the order is "pending fulfilment" On calling customer service I get on SADA who tells me that it is at the warehouse, then says need to wait for another 48 hours, then says the rider has not been assigned, (this was not for home delivery it was for pickup) So I ask can I cancel and reorder? She says yes but I will get a cancelleation email after 48 hours because it has to go to the cancellation team that sends out emails. Then I ask can I speak directly to someone in the cancellation team and she informs me that she is on that same team! I say cancel the order please and she says "it can't be done at the snap of a finger Benjamin!" I say ok cancel anyways... 2 seconds later I get the cancellation message. You can't make this up... epitome of pathetic customer service and impunity culture as in go to hell if you can't wait for your item we have plenty of customers!... So wrong especially since I like to buy stuff online. I will be taking my business elsewhere.
Benjamin Mulli