Item paid for, never received. Phoned representatives to complain & told item sent to post office. Post office has no record. Now I have to fill out e-mail form they sent me & send back. Representative still cannot explain why item was not sent directly to my home! I deal with Macys, Levis & cole hahn & never had an issue. Gh bass your customer service stinks. Representatives are poorly trained & confused. All of this agravation for a $25 order.