I bought a $75 hat rack that but by the time it arrived I no longer wanted it so I returned it unopened. PB teen, at not point said that I would have to pay for shipping. But once they got the item back, only returned $45. I contacted them and they said the difference was for shipping. $30! At not point during the buying process of the return process was this ever mentioned. Total Scam! And they got my name wrong in the correspondence - calling me Nicole but my name is Bernadette. The worst customer service.