Beth A.

I ordered a dress three nights ago from this company for my bridal shower. I was charged immediately, but never received a confirmation email about it at all to know my order number, status of my order, etc. I started a live chat for support and was told the only way they can get to the bottom of it is for me to send my bank statement that shows I was charged and any other charges to my account since the order I placed with them. I was told I could black out my personal information and that it was safe. When I asked if there was any other way to search for my order (email address, billing address, shipping address, phone number) they said no, that the bank statement was the only way. Curious, I went online to see if there were any reviews of this site, as it was my first time ordering, and all the negative reviews only confirmed my suspicions. I let the girl know I was uncomfortable sending my bank account and that the reviews online have me concerned about the way this company does business, she told me it was the only way to get it resolved, I asked to speak with a manager, she told me there is no manager as this was a live chat, but I could give my phone number for someone to call me back, but that I would just hear the same news as this is their policy when dealing with an issue like this. I asked if there was a number I could call instead of giving mine and her response was: No sorry we don't have a phone number for you to call as we are an online retail company and deal with queries online, we're not set up for a high number of calls. I'm happy to arrange a callback for you however, I would need a phone number and a time to give you a call please. Maybe I don't know much about online shopping (I thought I did), but I truly have never heard of such a thing. Looks like I'm out $89 and what I thought was going to be the perfect dress for my bridal shower. Terrible service. Total scam.