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Beware company will keep your taxes that you paid for items. They don't refund all your money. Customer service is useless. Plus the rewards program said they reimburse you for shipping but you will never see your money.
Tip for consumers:
Customer service is useless
Products used:
Nothing
They're under new ownership. All customer service calls are from overseas. I returned an item and 5 weeks later they are saying it's still in transit. They refunded my credit card for the item but kept the taxes that I paid. Now they keep saying they will put it back on my card but a week later they still haven't. Company has gone down hill,
Tip for consumers:
Company under new management
Products used:
Sweater
I returned my item that didn't fit. Color was not as shown. They have had my return for weeks but are not refunding the money. Said they are behind in the returns department. NOT MY PROBLEM. They sure take the money fast but getting it back is another story.
Bethany P.'s review of Coldwater Creek earned a Very Helpful vote
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I love their clothing, however their $17.95 shipping fee is ridiculous and then heaven forbid you...
Assuming this is a US based company and item advertised is in stock, or you should not indicate...
We appreciate you for expressing your concerns with us. We're so sorry that your experience with us fell short of your expectations. Your feedback will help us improve our previous performance. We're happy to help you via phone or live chat on our site. 1-800-248-2000.