Bethany R.

I placed an order for chinese food from a local place through this app. I never received an order confirmation email, and the charge of 13 dollars still went through onto my card. I called Grubhub and received terrible customer service. They said that because I did not have the order number they could not help me and I would need to call my bank instead. This was clearly the fault of GrubHub, yet they were unwilling to take responsibility and apparently cannot afford to lose the 13 dollars it would take to repay me for their mistake. I am very disappointed and will not be using it again.