Beth L.

1) Report the to https://secure.dot.gov/air-travel-complaint (See attached image.)

2) Report them straight to Visa and MasterCard:
https://usa.visa.com/Forms/visa-rules.html
https://b2b.mastercard.com/contact-us/

mytrip.com also operates: https://www.sitejabber.com/reviews/gotogate.com Surprise, Surprise, different website, same Scam.

I bought a ticket from this scam website. When I went to the airport, the airline did not honor the ticket so I was stranded. I have not been able to get a refund from mytrip, the airline who says they don't have a record of it and it been a nightmare dealing with my credit card company
These scamsters have mastered the art of fraudulently fighting a chargeback. They just send 20 pages of junk to the credit card company who is too lazy to read it and takes it as fact.
So a good way to report these scums is directly to MasterCard and Visa at the following sites

https://usa.visa.com/Forms/visa-rules.html
https://b2b.mastercard.com/contact-us/

Report the to your States Consumer Protection Office Here: www.usa.gov/state-consumer

Point them to this site the shows all the other victims of these frauds and explain your situation in detail.

If you had an issue with Volaris or their agents do the following:
AVOID Travel site MyTrip.com & GoToGate.com

1) File complainant here: https://secure.dot.gov/air-travel-complaint

2) Then if you bough your ticket with Visa or MasterCard report them directly here:

https://usa.visa.com/Forms/visa-rules.html
https://b2b.mastercard.com/contact-us/

3) File with States Consumer Protection Office Here: www.usa.gov/state-consumer

I made the great mistake of buying two tickets trough mytrip.com
See these scam artist who work with Volaris to scam you: https://www.sitejabber.com/reviews/mytrip.com
mytrip.com also operates another fraud site here: https://www.sitejabber.com/reviews/gotogate.com

I did not realize this was a cheap/budget airline since the tickets are very expensive.

The first ticket was advertised as non-stop. At the gate I was told there will be quick stop to fill up gas, The plane stopped, 95% go off, then new passengers came on. The stop was for over 2 hours.

For the flight back, I went to the airport in a Latin America country and the Volaris agent said your ticket has been cancelled and we can not guarantee that you will have flight even tomorrow. I went to another airline and was forced to pay for another ticket to fly back home. That was 6 month ago and still no refund. They keep on playing games.