Beth M.

Brookstone is the worst company I've ever had dealings with. I bought a Brookstone king size electric blanket towards the end of winter 2023. I didn't use it until it started getting cold fall/winter 2023. Within a month it quit working. No reason for it to stop. I woke up in the middle of the night very cold and saw it was off and wouldn't turn on. I checked the other side and it wouldn't work either. I contacted Brookstone and was told too bad too sad. They wouldn't do anything and told me the warranty company went out of business. Obviously it was some type of defect for the whole blanket to stop working but they didn't care and refused any type of help. I couldn't believe it! Most companies want to keep their customers happy and coming back. Not Brookstone. I paid a good amount of money for this blanket even though it was marked down. So I have a blanket that's worthless to me.