I've saved hundreds of dollars buying shoes from this company. Among my favorite brands are Cole Haan, Coach, and high end New Balance. I know these brands and how they fit my feet. I check reviews online, usually Amazon, to get overall idea of fit and or quirks. I've come up short twice on shoes with styles or seams that hurt my feet and yes it sure is expensive to return... thus the 4 stars. In ordering multiple shoes, the first is $9.00 and others are 1/2 off. I try to buy 3-4 pair at a time. By the way, this is how San Diego based Shoe Metro gets rid of returns, overstock and damaged shoes.