Betty H.

I bought the Textured Pixie | Synthetic Wig by TressAllure from Best Wig Outlet and it was of the poorest quality. The reason I bought this particular wig was because it showed a video with a model arranging it every which way and it looked great! Looked easy to manage. Unfortunately, the wig I was sent was nothing like what was shown in the video. The wig had hair going pretty much straight down into my eyes and even when I tried to arrange it to the side, it kept falling down into my eyes. At first, I thought I could work with it, but nothing I did helped.

Sent a message to Big Wig Outlet and they said I could return it and get a refund minus $10 - $20 for the late fee since I did not return it within 5 days. I did not have the original packaging or hair net they sent with it so I returned it in another similar envelope to what they originally sent it in. Paid $92.65 for the wig and the amount I got back was $55.29. That's $44.36 they kept. When I sent another message to Best Wig Outlet, they said I did not return it in the original packaging so they deducted $10 for that, $10 for late fee, and $12.41 for restocking fee. Don't know why the additional $5.41 was kept but they sure made a profit off a product they sold that wasn't as easy to manage as was advertised.

I understand having to pay a small restocking fee to return an item, but it seems they capitalize on every excuse possible to keep as much as they can. Won't be doing business with this company ever again nor will I recommend to friends.