I too had an awful experience with foryourlegs.com customer service. The customer reps, particularly a Rachael were incredibly rude and incompetent and slow. All I wanted was to make a return and they argued over every little thing even though the product had not even been out of the box. In the end they said that I could never buy from their site again! I am not sure who made that decision, the snippy customer service rep, the manager or someone higher up but it is the most ridiculous thing I have ever heard of for a retail company, bricks and mortor or dot com. A sale is a sale. Additionally I found their products to be substandard. The support hose I bought were so incredibly tight around my ankles and feet that they caused great pain and were unwearable. They were thigh highs and the top band was huge and didn't come close to my legs, much less gripping them. I thought that Ihad found a good company. Guess I will just buy from the pharmacy or my doctor from now on.