b h.

Original order total was just over $100, with $97 of that amount going towards 2 boxes of a backordered supplement. I was very surprised their system didn't ask if I was willing to wait the expected 7-10 days to allow everything to ship in one box. Customer could be offered a small discount as a 'thank you' for saving wasted shipping costs/boxes. When their system notified me that my $3 bar of soap would get shipped across the country by itself, I went online to request the order be held so it could ship everything together. When that was refused, I asked for the order to be cancelled. That request was also refused and a $3 bar of soap shipped... yikes. You don't need futuristic AI to figure this out, just a simple if/then statement that kicks-in when a majority of the order total involves 1-2 backordered items.

I gave LV a rating of more than 1 star for at least finally agreeing to cancel the backordered items once the arrival timeline extended to 30+ days.

Please upgrade your system to allow a customer to cancel an order that hasn't processed (i. E. items haven't been pulled / boxed). Reminding me I can always mail something back at my expense, when there was plenty of time to cancel, is not impressive.