Bhaskaran G.

I recently ordered 6 Room heater through Amazon India. Out of 6, only 1 room heater was delivered and that too without manufacturer's box. I raised complaint on this delivery issue. I was told that the investigation will be done on it. After a week when I enquired, I was told that the items were delivered as ordered and they can not do anything on it. But 5 items were missed in the delivery. I tried to contact customer support multiple times. But they did not bother to resolve my undelivered item issue. They said that this is the max they can do on this order and abruptly disconnected my call when I tried to ask them the remedy to solve it. I think Amazon India have trained their customer support reps to respond like this if they encounter any delivery related issues.

I found that Amazon India did not bother if any delivery issue happens on the items ordered in their website. In my case I am not sure whether my order was not handled properly at their Warehouse, or it was mishandled during the delivery transit. I was under impression that Amazon India will take the full responsibility till the ordered Items are delivered to the destination address. But Amazon India is not bothered to take any responsibility till its delivery to the destination address.

I have been making lot of purchase via Amazon India with the hope that it is secured, and the delivery will be handled properly. I am also an Amazon Prime member. All my previous orders were delivered properly. But the recent experience with them makes me realize that if any issue happens on the delivery, Amazon India will not bother to handle it for us.

After his purchase I am totally disappointed with the irresponsible customer service provided by Amazon India. Hence forth I decided not to purchase any items through Amazon India.

Be careful while making purchase via Amazon India. They dont bother to address our delivery issues if something goes wrong in the transit. Stay away from Amazon India.