Bien C.

I wish I had checked on sitejabber before I brought my tickets from Singapore to Hong Kong. I had to cancel my flight due to family emergency. I cancelled my flights online (which Zuji charge S$35); 12 hours later there was no response whatsoever. Not even an email to have received my request. Therefore I was forced to call them (which Zuji now charge S$60) and they told me they have not received my email which the website was meant to send as part of my cancellation request

The daylight robbery doesnt stop here. They took another S$60 upfront from me for cancelling my tickets and later told me it will take them 12-16 WEEKS to partially refund me after whatever fees are charged by the airlines. I kept asking them how much will I be refunded and whether I will receive a confirmation that my tickets have been cancelled, they said I will receive an email. That email took another 3 hours to come and doesnt even confirm how much I will be refunded

Just totally sh! T. I will never ever use them again for sure.