Bill B.

Can you be sure your money will be good enough for this company's bank?

On the 27th of October I found an Indesit dryer at what I considered an excellent reduced price offer. An Ideal early Christmas present for my partners daughter as she has just had a young baby and the weather is getting bad.

The order was placed but the online system messed up at the payment point so we called AOL and placed the order using one of my VISA cards (It had 10 times the value of the product as its limit available) We arranged to have it delivered on the 31st Oct.

At 15.00 on the 31st we called The Daughter and she said no sign of it as yet, so we called AOL to check that it was on its way. It was at this point we were told that the order had been canceled, that AOL's bank had refused the payment. When asked why they claimed they did not know.

As it was such a good bargain and despite my being highly irate(to put it mildly), we placed the order again, this time using a different VISA card.

A few hours later I received a phone call telling me that AOL's bank had refused to allow the payment AGAIN. I naturally demanded to know why and I was refused an explanation with the excuse the person did not know.

I demanded they get the answer and call me with an explanation and that I would not accept any maybe this or maybe that. I made it clear the only answer I would accept was the exact reason that my payments had be refused.

The next day a Person claiming to be a manager called and to keep it short this moron refused to tell me why my money was not good enough for their Bank. They were warned I would expose them on the Internet, and I am making a official complaint to VISA and requesting they reconsider allowing this company to use VISA facilities.

I give this company Zero stars for service and customer service.

I strongly recommend this company be totally boycotted