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Ordered some window weather seal on 2/7 listed as in stock on web site.
3 days later, no tracking provided, contacted them & answer was they have not received from manufacturer yet, remember - this was "
In stock" & when I mentioned that I got " sorry our website is being updated & it would ship 2/20 latest, ok I can handle that.
2/20 came & went with no tracking or other correspondence.
Contacted them again & now I'm told it's backordered til 3/1, well the CS rep was rude, and offered nothing in regards to order, an alternate item or even upgrading shipping, did I mention RUDE!
He however did offer to cancel my order all together- how does that help me?
Actually got a supervisor to give me a call, again I reiterated website STILL shows in stock, answer: website is constantly updated, huh?
3 weeks from order- never came in stock, how is this constantly updated?
So his magical offering- 5% off
It's a 50$ order- a whole 2.50 for wasting 3 weeks
Wish I checked these reviews
I would not do business with this company
ZERO
Tip for consumers:
False advertising
Products used:
Weatherseal
Bill Q.'s review of DK Hardware earned 3 Very Helpful votes
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Horrible and will never purchase from them. They misrepresent items in stock, you purchase the...
Can't trust them. Don't do it. They don't know how much inventory they have. I would run far away...
