Bill W.

I have been a LW wine club member for several years and have developed a stable of good value wines with some outstanding selections and good sales. However I have always had some difficult to navigate aspects of ordering, clubs and especially delivery issues that are at least frustrating and worsening. Forget about customer service, the service is offshore, hard to speak with and unresponsive, functioning as an answering service that rarely connects you to anyone that can resolve your issues. Their quality of their introductory offers far exceeds the wines included in the quarterly club issues. Most recently I have written 4 emails and placed a call to get the proper state sales tax calculated and corrected on 2 orders, no response in three days. They had wine shipped this weekend in WI in the face of sub-zero temperatures, it is sitting in a trailer outside three hours away for three days, so far. Their website and record keeping are cumbersome, I still receive emails titled with a wine club that I quit 2-3 years ago and that no longer exists. There seems to be a loss of direction and focus on service during the transition of leadership from the founder to his three sons. I am awaiting contact from a company representative following the multiple emails and call to customer service, I am very close to quitting altogether, leading to their loss of a $1000+/year customer.