B E.

I love Hermes. I tried to order a bracelet for my wife online. It was only available in store; I tried contacting three different stores until I finally got through. A representative from the Royal Exchange branch sent me a payment link which expired before I could process the payment, I replied to the email requesting a second link; a representative began an email conversation and then abandoned it in the middle, ignoring repeated emails. I eventually managed to purchase from the Harrods branch; excellent service once I got through, but ridiculously difficult to get hold of. The bracelet arrived, gorgeous as expected, but too small for any adult to wear. I've spent two weeks trying to get hold of Hermes Harrods to return/exchange; I've spent dozens of HOURS on the phone and sent emails, but I've not been able to make any contact. This is really disappointing; considering the price they charge, you would expect decent service. I'm waiting to see how this continues; will update when I manage to get through to customer services or the department.