Birdie G.

I rarely write reviews I will be honest I was very nervous conducting business with a boutique out of state, especially one I have not visited in person. My daughter found two homecoming dresses made by Scala. We literally searched the entire country for these dresses with no luck. Finally, I came across Rissy Roo's through the suggestion of Scala, the manufacturer. After reading reviews, I decided to call Rissy Roo's first before placing the online order. I did not want to order a dress online and risk receiving it after the event. Once I placed the call and followed the appropriate prompts I was connected to Amanda. Amanda was the online specialist for Rissy Roo's online orders. She was AMAZING! She was very patient, helpful and even called Scala twice to ensure the dress my daughter wanted was in stock before I purchased. The other dress was completely out of stock nationwide. Not only did Amanda personally order the dress for me, but she also offered rush shipping to ensure I received the dress before the wear date. She took her time with me and even calculated up the cost of the dress, rush shipping fees, etc. Before she placed the order she reviewed the company's policy of returns. Amanda also sent confirmation emails of the order and a day later sent another email with shipping and tracking information. Amanda you exemplified excellent customer service and reassurance. Because of you, I will continue my business with Rissy Roo's in the future.