Brenda J.

Let me first start this review by saying I've NEVER BEEN LATE MAKING A PAYMENT AND HAD THIS COMPANY SET UP ON AUTO PAY TO ENSURE THEY GOT PAID EVERY MONTH when the bill came due!

The phone service was set up as a method of emergency communication for my elderly mother who has dementia. Initially the service was great and worked well. As I mentioned above, we had my mom's payment on auto draft so her payment was never late.

The problem started (after a year of good service) on Jan. 17,2024. When my mom's phone just stopped working. I called and set up an appt to have the service looked at. Got a legitimate trouble ticket established as well as a date for the technician to come out (1-24-24).

On 1-23-24 I received a text that the tech would not be coming out due to a bigger problem with a "cable" in her service area. The text ended with they would notify me via a follow-up text when the issue was resolved and service established in her area.

Weeks went by with no update. (And no phone service for my elderly mother). I eventually called (approximately 3 -4 weeks later) to check the status and to discuss a prorated bill (as I was still receiving FULL service bill amounts even though I had no service!

When I spoke with NUMEROUS EMPLOYEES in numerous departments (and got a total run around/passing the buck to the next dept)…. I finally asked to speak with a supervisor (only to be told that they were all busy but someone would call me back….which they never did 😩😩😩).

I gave it a little more time and called back on 3-16-24 only to get the runaround AGAIN and no status update on the problem! I gave it even more time and called back today (almost 3 months from my original call on 1-22-24) (because I'm still getting FULL bills but haven't had service since 1-17-24…today is APRIL 1,2024!

When I explained my DETAILED DATE SPECIFIC NOTES ON ThE iSSUE AND ThE EMPLOYEES NAMES ThAT I SPOkE WITH TRYING TO RESOLVE THiS ONGOING ISSUE… The rep told me that the original trouble ticket had been cancelled "Due to non payment (even though I was told not to pay The bill until they resolved to "trouble ticket" issue and had a chance to adjust my bill for the correct amount! When I asked to have the amount adjusted so I could pay them I was told they could only do one adjustment and if they did that 1 adjustment before the issue was resolved the account could not be adjusted again… even if the service issue had not been resolved!

The rep went on to say that because the service had been suspended, she could not help be until the bill was PAID IN FULL WITH NO ADJUSTMENTS! Keep in mind…we have had ZERO phone service for several months with NUMEROUS CALLS FOR HELP TO NO AVAIL AND NOW THEY WANT FULL PAYMENT BEFORE THEY CAN HELP US!

Unbelievable! I finally told the rep to take their service and shove it! I was totally willing to pay for the 17 days of service my mom had in January because we pride ourselves on paying our bills… but now… I'm not going to pay them 1 darn red penny!
My title of "Their Service Sucks" is an understatement!

IF I COULD RATE THEM A NEGATIVE ZERO I WOULD AND EVEN THAT RATING WOULD BE TOO GENEROUS!

RUN from this company! You've been warned! Don't walk….RUN as fast as you can!