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I cancelled my first short contract about 8 months ago, my second contract some 4-5 months ago and am still waiting for both deposits. I terminated in the application, later again by directly contacting the staff at their office in Hanoi... Nothing! I don't see why it has to take a month (according to their contract) to reimburse the deposit, let alone several months! Any respectable company does that in two weeks tops. Give me my money back Regus!
Tip for consumers:
In general the staff was helpful and friendly. But, if their contract states that it takes UP TO 30 days to refund a deposit and after months you're still waiting for it, all of that doesn't matter anymore because it has all the signs of a scam.
Products used:
Private desk in co-working space.
Bob T.'s review of Regus earned a Very Helpful vote
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Hi Bob,
I’m sorry for your dissatisfaction.
We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers.
Our customers are advised to request their retainer when they end their agreement online. The retainer then will be processed to their bank account 30 days after the end date.
Upon checking, you have requested the retainer for your first account 3 months after the end date and you provided local bank details under the international bank account option. A sort code is required for us to process the refund to your local Vietnam bank account, but it was missing from the bank details you provided. This has caused a delay in processing your refund. The sort code has been updated now and we are working on processing your refund on priority. Once we process your refund you will receive a correspondence letting you know that the payment was processed successfully.
You requested the retainer for your second account on 11 July 2023 which is 2 months after the end date. This retainer will be processed 30 days after the request date as stated in your agreement terms.
Should you require further help in this matter, please respond to my team member who is in touch with you.
Thank you,
Michelle Spire
Assistant Global Customer Service at Regus