Hattori Hanzo stuck with all of our stylists when we were unable to work during covid. They did free online education none stop, they allow us to skip payments for the months we couldn't work, and they continued to be of service as best as they could during an unprecedented time in the world. I never review companies unless I have a complaint, but I felt the need in this instance, because the rating is in no way representative of what this brand does for our industry. I have had both poor reps represent the brand and really great reps. They do have the best shears in the industry, but even if they didn't their connection to the stylists and they way they give back is what really matters.