Found the 82" TV I wanted for a great price so I placed the order on their website. Sent two emails to the company asking for an update on shipping information but received no response. Called them on a Tuesday (5 days after placing the order) and the first response I received was that their "server was down" and that they would call me back within the hour. No phone call received so I called them back a second time. The message I received was that they cannot deliver to Salt Lake City, Utah so they recommend that I contact another TV seller. The upside is they didn't charge my cc for the purchase. The downside is they set expectations high but failed miserably. Unless you're physically close to their distribution warehouse (or garage) then set your expectations accordingly.