Dress is of very good quality.The site is easy to navigate, easy to find what you are looking for.The shipping was super fast got here before the expected delivery date. Didn't have to contact customer service so I can't comment on that. Very prompt communications. Five stars, will shop at dress-market again. The dress is absolutely beautiful! The measurements are exactly as stated in the size chart! The quality is far beyond my expectations. This dress is lovely and flattering!