After waiting several minutes for someone to answer, I am told different stories about my order. After several phone calls later, I was told the package shipped. Then another rep told me he canceled the order. How is that, if it already shipped? The order is still showing as "pending" on my account. This is such a dishonest representation of this company. The charge is still there. I will be disputing this charge with my cc company. After purchasing Mutad them for years, that was my last order.