As with most hotel properties who charge parking fees neither does this location in La Mesa, San Diego California volunteer it's $10 a day, nor disclose this key piece of information until after payment and signatures.These people also lied to our party about albeit gladly accepting 2 service dogs and a puppy, and when we showed up for reservation then checked in the front desk woman coldly turned us away. They are obligated to send the $1,555+ refund for the reneging agent never provided proof she submitted it. Misinformation and fouling up rests on the fault of another that could actually get the naive 'guest' into trouble, so make sure you're not being set up, so they can charge you more money or deceive someone for the fun of it. Devolved practices here. Furthermore management was unreliable, inconsistent at this location on south Hotel Row. (Maybe)stay away from IHG properties but these troubling issues can be applied to almost all hotels. Don't trust front desk agents at this IHG Candlewood especially if they are "new." It may not prevent scams or problems but its best to check the room before you give them your money. Management was foreign which hate to say never sounds good, that many consumers have problems with and I have in the past. It was a holiday weekend no pun so there was a stressful delay in reaching anybody at our bank. The thoughtlessness and incompetency of this hotel was an avoidable difficult wrench in our plans, to say the least. Don't even consider walking in there. Obviously it's best to avoid almost all hotels but unfortunately that's not generally possible. "Honestly" we suspected they may try to sneak unauthorized or hidden charges at any point of our stay had they been on point, so it's a positive we were able to walk out with the woman rep not lending a smile and sincere apology, when she pulled out the rug from under us with the help of the manager. Of course this is a Truthful review! Memorial Day weekend '23.
EZ, we’re so sorry that your experience did not match your expectations. This is on us. We hope we can make it right. Please let us make it up to you. You can email me at hello@lawnstarter.com with LSREVIEWS as the subject of your email, so we can discuss the solution we can offer you.