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B M.

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1 Review by B

eClinicalWorks

  • eClinicalWorks

“LOOK AT OTHER EMRS FIRST - UPGRADE 12 RELEASED TO SOON WITH OUT A MANUAL. TECH IS ALL TRIAL & ERROR”
11/2/23

ECW has gone downhill with product and IT. We have been using since 2010. Used to have decent IT with quick resolve and solutions. Now it SUCKS with trial and error. No help hub for rollout for V12. What they advertise at convention is not even close to what you get. I am constantly having to restart the computer (I have max memory) when trying to print multiple patient documents, stating out of memory because on their end they can't support. Don't rollout a product until it is ready. Awful, disappointed and irritated!

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