B N.

I filed a claim about my purchase of the S21 ultra which started having issues immediately after the force update. I was told since they disconued tht S 21 ultra, they would upgrade me to the S22 ultra, new not a refurbished phone one a new phone, confirm 3 times during the call. They would wave the deductible. At no time whatsoever that they would be running additional testing of the S21 ultra. Since I presumed that I would be receiving the S22 ultra. This was done approximately 30 days ago. Unsure of this replacement order I called the supervisor in the same department to discuss the issue of new vs refurbished, I was informed that would have to be referred to the "investment department" since she had no power to do anything about it. That it would have to be
Reviewed by thier "investigate department" and it would take anywhere from 48 to 72 hours for a reply. 28 days have passed and I have yet to receive any response back even though the supervisor gave me her "word" that she personal gave me her word she would. 7 days later I called Samsung back to get an update as to what was going on with not hearing back from them ( the investigate" department) regarding the time response only to learn they had no answers and Samsung had placed another hold on my claim to the "address verification" department placed another 24 hour response time, which again has long since passed.
Samsung as a company has caused major distrust for my health conditions and the lies, misdirects, failure to call me the customer back ( even though they ask you personally if X number to call you back should the call time frame was exceeded and to this date never happened.
This only proves that Samsung does not care about customer service nor customer loyalty. I hope this complaint prevents others from all that ha happened to me but to have them look into other sites before they invest in purchasing any products made by Samsung.