Bobby B.

Sadly, Debenhams is Debenhams by name alone as a company itself, does not exist anymore they were bought out by Boohoo, they are the company to complain about.

That a side, I have made an order with them and paid for next day, DEBENHAMS UNLIMITED membership (Unlimited Next Day Delivery Need it quick? Get it delivered to your door tomorrow* and it's for free as part of your membership) delivery service they provide £9.33. The next day on receiving an email replying to my orders whereabouts (expecting my order tomorrow 03/11/23) I was told it would not be with me until the 10/11/23 I can not wait that long for my items as I need them on the day I paid for deliver on.

I then sent an email asking to cancel my order (that has not been processed yet)

Debenhams reply,

Checking at our system, I can see that you have place an order on the 1st of November UK Super Saver Delivery that takes 7 business days. Please be advised that your expected delivery will be on the 10th of November.

Please be advised that as soon as you place your order, were on it as we know you need it fast! However, this means I am unable to make any changes to the order nor cancel it as its already being processed at the warehouse (literally within seconds!). The minute our warehouse receives the order we get to work putting it all together, picking and packing your order so it's ready to be sent off on its way to you.

If that is true it kind of contradicts what they have said and are selling a false product (DEBENHAMS UNLIMITED membership (Unlimited Next Day Delivery Need it quick? Get it delivered to your door tomorrow* and it's for free as part of your membership) delivery service they provide £9.33.

I understand things happen and life is far from perfect but when the try so hard to misdirect you and create problems rather than solutions to issues caused by them self's I dose not bode well for them.